PERSONAL LINES - SERVICE CONSULTANT
Santam Namibia currently has an existing opportunity available for a Service Consultant in the Personal Lines section who will be based in Windhoek, Namibia.JOB DESCRIPTION
The Personal Lines Service Consultant is expected to assist with all matters relating to the Personal Lines department as well as provide assistance and/or support for all Legal Access underwriting matters. Assist new direct clients, market insurance products and provide quotations to potential clients. Additionally provide support for the retention and servicing of existing business/ brokers at the coast on behalf of Santam Namibia
KEY RESPONSIBILITIES
The candidate will be expected to perform (but not limited to) the following duties:
- Provide customer support that requires a unique understanding of a diversity of products and customer issues.
- Handle complex customer orders, inquiries and complaints.
- Provide guidance, assistance, and training to less experienced staff.
- Serve as first line of contact for customer queries.
- Communicate with stakeholders to provide information/feedback and follow through on customer queries.
- Interact with others based on the requirement to initiate requests for information and co-ordinate activities such as dairies.
- Build relationships within the department or area.
- Solve task problems related to routine work according to process checklists and procedural guides.
- Make discretionary decisions within the confines of set policies and procedures, by considering level of risk under guidance from management.
- Communicate decisions made to intermediaries.
Opportunity | Duty Requirement(s)
QUALIFICATIONS AND EXPERIENCE
- Grade 12 with acceptable pass mark
- Insurance related qualification preferable.
- Two – four years’ experience in a similar role.
- Thorough understanding of all relevant customer support systems and processes related to short term insurance products
SKILLS/ KNOWLEDGE
- Ability to generate limited solutions to customer expectations.
- Build good customer relationships by delivery of promise.
- Required to be assertive.
- Advanced knowledge of underwriting, review policy, check clauses and requirements
- Advanced knowledge of products, application and interpretation of policies.
COMPETENCIES
- Delivering results and meeting client expectations
- Customer Service Orientation
- Information seeking
- Adapting to continuous change
- Performance under pressure
- Problem Solving Abilities
- Planning and organising
- Exceptional negotiations skills
- Following instructions and procedures
- Excellent Verbal and writing Communication skills
Santam is the market leader in the general insurance industry in Namibia and Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in Namibia, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We are about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam, we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Employment Equity targets.
TO APPLY FOR VACANCIES
Qualified applicants are invited to submit a cover letter, CV, certified copies of documents and salary requirements to recruitment.santamnamibia@santam.com.na .
Kindly ensure to include a copy of your Grade 12 certificate and clearly indicate the position which you are applying for.
ONLY SHORTLISTED CANDIDATES TO BE CONTACTED!
NB! PLEASE ONLY SUBMIT APPLICATIONS VIA EMAIL
Closing date – 25 January 2023
