Universal Consultant (RB4–RB6) – Bank Windhoek (Oranjemund) | Apply by 1 Feb 2026

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Universal Consultant (RB4–RB6) – Oranjemund Branch | Apply by 1 February 2026

Company: Bank Windhoek Namibia
Job Title: Universal Consultant (RB4–RB6)
Reference Number: capbw_002982
Location: Oranjemund, Namibia
Employment Type: Permanent
Industry: Banking & Finance
Salary: Market Related
Closing Date: 1 February 2026

Capitec Bank Namibia is currently recruiting a Universal Consultant (RB4–RB6) for its Oranjemund Branch. This role is ideal for customer-focused professionals with banking, sales, and customer service experience who are passionate about delivering excellent client experiences.

📌 Position Overview

The successful candidate will provide comprehensive banking services by engaging customers to understand their needs, delivering efficient solutions, and identifying opportunities for digital banking education, cross-selling, and upselling, while complying with all regulatory and legislative requirements.

🛠 Key Responsibilities

A) Customer Engagement & Segmentation

  • Analyse customer needs based on life stage and business cycle

  • Respond to customer enquiries and service demands

  • Verify customer regulatory status

  • Update customer records and system notes

  • Adhere to all risk, compliance, and regulatory standards

  • Provide financial education and literacy where required

B) General Banking Services

  • Link and delink accounts to cards

  • Order replacement debit and credit cards

  • Process Visa card limit increases and decreases

  • Handle fixed savings account transactions

  • Process stop orders, stop payments, and standing instructions

  • Attend to balance enquiries and provisional statements

  • Process value and non-value transactions

  • Ensure customer complaints and queries are logged and resolved within agreed timelines

  • Educate customers on self-service and digital banking platforms

C) Account Opening

  • Assist with account openings in line with FAIS and compliance requirements

  • Ensure all documentation and application forms are complete

  • Educate customers on account-related risks and compliance procedures

  • Refer credit-related matters to the relevant credit officials

D) Cross-Selling & Sales Opportunities

  • Actively promote and sell bank products and services

  • Identify and refer sales leads to relevant departments

  • Participate in marketing campaigns and promotional activities

  • Promote digital and self-service banking channels

  • Capture and update customer information accurately

  • Identify additional customer needs during engagements

E) Reporting & Feedback

  • Log customer complaints and compliments accurately

  • Collect and submit customer feedback as required

🎓 Minimum Requirements

Qualifications

  • Grade 12 (NQF Level 4) – required

  • Post-matric qualification (NQF Level 5) such as a Diploma or Degree – added advantage

Experience

  • 1–2 years experience in:

    • Personal Banking

    • Teller services

    • Sales and customer enquiries

    • Customer service

🚗 Additional Requirements

  • Valid Driver’s Licence

  • Willingness to be flexible and mobile across the region

  • Must meet the Bank’s vetting requirements

  • Psychometric assessments may be conducted

📥 How to Apply

Interested candidates should apply online using the official Bank Windhoek Namibia careers platform.
👉 Search using Reference: capbw_002982

Location: Oranjemund, Namibia

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