Opportunity | Duty Description
The Customer Care Centre Clerk handles all incoming orders and provides the customer with information on a product or service. The environment is typically fast-paced and high-energy, and an order clerk must be comfortable juggling a multitude of tasks at the same time. The Customer Care Centre Clerk must be detail oriented and accurate in taking orders, replacing out of stocks, communicating with customers for changes on orders, sell actively African Marketing products and must be able to do invoicing of picked customer orders.
Essential job functions:
- Correctly capture all orders received via email, fax, Sales Reps as well as walk in customers, pass on and follow up on special instructions
- Contact key customers according to set schedule to obtain their stock requirements
- Process quotations, send to customers and follow up if no order is received. Notify sales representative of orders not received
- Ensure correct pricing on all quotes and orders
- Ensure that the correct information is captured on the orders (i.e. account details)
- Communicate regularly with debtors department regarding accounts on hold
- Keep abreast of new products and promotions and communicate those to customers as required
- Handles customer complaints
- Strives to sell customer additional merchandise
Opportunity | Duty Requirement(s)
Skills and ability to:
- Work in a methodical way
- Maintain information in either written or electronic form
- Plan, arrange, coordinate and schedule time
- Work independently and without supervision
- Must be able to cope with job tension and stress and know how to deal with people in a calm, professional and helpful manner.
Grade 12
Previous Customer Care experience
email :hr@african-marketing.com
closing date :23 July 2023
