Purpose of the Job:
Provide support, information, and problem-solving services to clients.
Key Performance Areas:
Deal with complaints of members/pensioners’ dependents
Guide, train and coach members and pensioners/dependents on GIPF rules, options, and requirements.
Deal with telephonic and personal client enquiries at the front office as per the set standards and procedures.
Provide documentation assistance services.
Provide client aftercare services.
Provide administration and support services.
Verify member information as authentic.
Provide member education and coaching services.
Provide data updates.
Job-related qualifications and experience
Diploma in Business Administration or Marketing from a recognized Institution.
Minimum of two (2) years’ experience in a client services environment and one (1) year in a Retirement Fund Industry.
Knowledge and understanding:
Pension fund rules, regulations, policies, and procedures; Records Management; Fraudulent documents; different cultures and languages.
Skills:Computer literacy; administration skills; filling; interpersonal skills; deductive reasoning; negotiation; problem-solving; client services; and networking skills.
Personal Attributes:
Accountable; team orientated; confidentiality authoritative; diligent; tactful; service oriented; detail conscious; consistency; integrity; organized; performance driven; reliable; and stress management.
