Client Implementation Officer (Windhoek)
Number of Position: 1
Type of Notification: New Position
Job Category: Specialised/Skilled/Senior Supervisory
Employment Type:Full time
Employment Status: Permanent
Posted on: 15-08-2022
Closing Date: 19-08-2022 @ 19:00
Email Address: Recuitment@Nedbank.com.na
Enquiries: Send applications to: Recruitment@Nedbank.com.na
Phone #: +264612952036
Email Address: Recuitment@Nedbank.com.na
Opportunity | Duty Description
Key Responsibilities:
- Consult, train and provide advice on specific Merchant products.
- Installation and servicing of POS devices
- Manage integrated roll-outs and E-commerce set ups
- Ensure ongoing availability within the SLA requirements.
- Ensure maximum exploitation/usage of the product features across multiple business initiatives.
- Management and execution of the non-dial up report.
- Responsible for safe custodianship and reporting of the merchant devices/stock.
- Present to stakeholders on any impact or change to merchant devices/products.
- Meet client needs by presenting to stakeholders on the usage of merchant products, through training, maintenance and advice.
- Provide stakeholders with business information on product performance.
- Become a trusted consultant to clients by providing trust worthy information and guidance.
- Collaborate with stakeholders and provide advice on best demonstrated practice for Merchant Acquiring products.
- Provide support on Merchant product issues and resolve POS queries within SLA timelines.
- Document and maintain documents relevant to specific products.
- Assist with the alignment of merchant products road map to strategic policies and procedures through maintenance.
- Ensure implementation/installation is aligned to compliance and legislation.
- Propose/provide ideas for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Provide technical mentoring related to specific merchant acquiring products.
- Ensure implementation of Merchant devices to Nedbank environment and legislative requirements by reviewing and advising on Product or Technology specific standards.
- Partake in Merchant Acquiring product testing and stays abreast of changes related to the products.
Opportunity | Duty Requirement(s)
Abilities Requirements:
- Technical/Professional Knowledge
- Communication skills
- Quality Orientation and attention to detail.
- Business Analysis and Innovation.
- Continuous Learning
- Adaptability
- Initiating Action
- Grade 12 with 25 Points
- Must have at least two (2) years banking experience with knowledge of merchant acquiring and basic technical support of POS devices will be an added advantage.
- Computer Literate (Microsoft Word, Excel and Access).
- Required to work after hours (Standby).
- Valid driver’s licence
Added Advantages | Special Requirement(s)
HOW TO APPLY:
Interested candidates should forward their updated Curriculum Vitae (CV) and cover letter, via Recruitment@Nedbank.com.na
Closing Date: 19 August 2022
APPLICATIONS MUST BE ADDRESSED TO:
Human Capital
(Affirmative Action Candidates are encouraged to apply)
