vacancy :client service consultant

 client service consultant  x1

Opportunity | Duty Description

Position:                           Client Services Consultant
Department:                    Operations
Station:                            Oshakati

Reports to: Senior Administrator
Purpose of the Job:
To provide support, information and problem-solving services to clients.
Key Performance Areas:

• Deal with complaints of members/pensioners dependents
• Provide general information services
• Ensure that client complaints are handled and effective feedback is established
• Provide documentation assistance services
• Pre-verity claims/documents received and transit them for further processing
• Receive and register documents
• Provide client after care service
• Assist various units doing processing work such as annuities, death claims etc.
• Perform data updates
• Biometrics enrolments and verification
• Member education and data integrity.
• Miscellaneous tasks
• Innovation and personal development

Job-related qualifications and experience

• Diploma in Business Administration, Accounting & Finance or Marketing from a recognized Institution.
• Three (3) years’ experience working experience in a Retirement Fund Industry of which one (1) year is in a client services role.

The incumbent should have the following knowledge, skills and Attributes:

• Knowledge of:

Pension fund rules, regulations, policies and procedures; Records Management; Fraudulent documents; different cultures and languages.

• Skills:

Computer literacy; administration skills; filling; interpersonal skills; listening, verbal communication; problem solving; checking and verification, numeric, prioritizing query resolution and customer user service

• Personal Attributes:

Accountable; team orientated; accurate, attention to detail, helpful, service oriented, high stress tolerance, patient, sense of urgent, and integrity.

closing  date: 20 March 2023

to apply visit https://nieis.namibiaatwork.gov.na/display-job/567879/Client-Services-Consultant.html?searchId=1678258039.6838&page=1

Note: No hand-delivered applications.
 

Company Info

Government Institution Pension Fund

  GIPF House, C/o Dr Kenneth Kaunda & Goethe Street ,Windhoek, KH, Namibia

   0612051250
  www.gipf.com.na