Jobs To Apply (JTA ) worldwide : vacancy :client service consultant

client service consultant x1

Opportunity | Duty Description

Position:                           Client Services Consultant
Department:                   Operations
Station:                            Oshakati

Reports to: Senior Administrator
Purpose of the Job:
To provide support, information and problem-solving services to clients.
Key Performance Areas:

Deal with complaints of members/pensioners dependents
Provide general information services
Ensure that client complaints are handled and effective feedback is established
Provide documentation assistance services
Pre-verity claims/documents received and transit them for further processing
Receive and register documents
Provide client after care service
Assist various units doing processing work such as annuities, death claims etc.
Perform data updates
Biometrics enrolments and verification
Member education and data integrity.
Miscellaneous tasks
Innovation and personal development

Job-related qualifications and experience

Diploma in Business Administration, Accounting & Finance or Marketing from a recognized Institution.
Three (3) years’ experience working experience in a Retirement Fund Industry of which one (1) year is in a client services role.

The incumbent should have the following knowledge, skills and Attributes:

Knowledge of:

Pension fund rules, regulations, policies and procedures; Records Management; Fraudulent documents; different cultures and languages.

Skills:

Computer literacy; administration skills; filling; interpersonal skills; listening, verbal communication; problem solving; checking and verification, numeric, prioritizing query resolution and customer user service

Personal Attributes:

Accountable; team orientated; accurate, attention to detail, helpful, service oriented, high stress tolerance, patient, sense of urgent, and integrity.

closing date: 20 March 2023

to apply visit https://nieis.namibiaatwork.gov.na/display-job/567879/Client-Services-Consultant.html?searchId=1678258039.6838&page=1

Note: No hand-delivered applications.